Effective Date: August 30, 2026
Coalfield Country Media Network LLC is committed to providing professional promotional and media services to independent artists, businesses, sponsors, and other customers.
Digital and Promotional Services
Because our products primarily consist of digital, advertising, promotional, editorial, and media services, refunds are handled according to the status of the work purchased.
Before Work Begins: A customer may request a full refund within 7 days of purchase if Coalfield Country Media Network LLC has not yet begun providing the purchased service.
After Work Has Begun: Once work has begun, a full refund is not guaranteed. A partial refund may be considered based on the amount of work already completed and any expenses already incurred.
After Work Is Completed: Once the purchased service has been completed, delivered, published, scheduled, or otherwise fulfilled, the purchase is non-refundable.
Radio Airplay and Editorial Decisions
Purchasing a song review, magazine feature, website advertisement, release spotlight, promotional campaign, or other paid promotional service does not guarantee radio airplay, interviews, chart placement, awards, favorable reviews, or any particular level of exposure, audience response, streams, followers, sales, or other results.
Radio airplay and interviews are not sold and remain separate from paid promotional services. Editorial and programming decisions remain at the discretion of Coalfield Country Media Network LLC.
Cancellations
If you need to cancel a service, please contact us as soon as possible. Refund eligibility will be determined according to the status of the work at the time the cancellation request is received.
Duplicate or Incorrect Charges
If you believe you were charged more than once or charged incorrectly, please contact us so we can investigate and correct the issue.
Contact
Questions or refund requests should be sent to:
Coalfield Country Media Network LLC
Email: bmullins@coalfieldcountry.com
Website: coalfieldcountry.com
We encourage customers to contact us directly with any concern so we have an opportunity to resolve the matter promptly.